Return Policy and FAQs

Returns and Refunds

All purchases are final sell with the exception of the following:

Any claims for misprinted/damaged/defective items must be submitted within 4 (four) weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 (four) weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

FAQs:

 

How do I report a problem with my order?

To report a problem with your order, you can simply reach out to us via email or by telephone at
(929) 379-7423‬.

 

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 (four) weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you. For packages that contain tracking information that states an order was delivered, we evaluate it on a case by case basis.

 

What if the recipient’s address was wrong?

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If this occurs, then we’ll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

 

How long do I have to submit a claim for a return/exchange?

4 (four) weeks after the estimated delivery date.

 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to purchases@creativewriterslounge.com. We will gladly send a replacement at no cost to you.

 

How do I view my orders?
  1. Go to “My Account” located on our menu bar.
  2. On the left-hand side of the screen, click “Orders.”

 

Do you have a question or concern that is not listed here? Please contact us:

Email: purchases@creativewriterslounge.com

Phone: (929) 379-7423‬

 

 

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